TERMS AND CONDITIONS
The terms and conditions set out below apply to all bookings made through this website which is operated by the Mayflower Collection. The Mayflower Collection is comprised of Mayflower Hotel, Twenty Nevern Square Hotel and New Linden Hotel which trade as independent entities. The registered address for each property is 50 Seymour Street, London 50 Seymour Street, London W1H 7JG.
All prices shown online are per room per night (unless otherwise stated). Prices include Continental Breakfast and Value Added Tax at the current prevailing rate.
Prices are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation. For the avoidance of doubt, prices do not include any incidental charges, which you may incur during your stay.
The prices shown online are not valid in conjunction with any other offer and until you have received your confirmation number.
Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.
Children under the age of 2 can stay free of charge at any of our hotels when sharing a room with a paying adult (where a suitable room is available). Availability of suitable rooms is limited. The hotel concerned will determine whether a room is suitable for the purpose of this offer.
Please contact the hotel directly for more information relating to bookings with children.
GUESTS WITH IMPAIRED MOBILITY
Whilst our staff will do their best to help less able bodied guests, unfortunately our properties are not adapted for wheelchair users.
Please note that all properties are strictly NON-SMOKING (£100 fine applies). This includes all bedrooms and public areas.
Pets are not permitted at any of our properties, with the exception of guide dogs.
For information on parking availability and charges, please contact the hotel directly.
ARRIVAL AND DEPARTURE
Rooms are available from 2pm on the day of arrival. Rooms must be vacated by 11am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager. Late check out fees apply.
Your room will be held for your arrival until 7.00am the morning following the first night of your reservation, unless prior notice has been given to the hotel.
In the event of a non-arrival, we reserve the right to re-sell the room after 11am the day following the first night of your reservation.
The images displayed of each room type are by way of example only. We cannot guarantee that the room you are allocated is the same room you have seen in the photo since it is only possible to display a selection of rooms online.
Please note the size of rooms and ensure that your booking reflects your requirement.
PREAUTHORISATIONS AND PRE-PAYMENTS
Preauthorisations and pre-payments are required for all of the rates featured online. In the case of advance payment / non refundable rates, payment is taken from your credit or debit card at the time of booking (or shortly thereafter). In all other cases, your credit or debit card will be preauthorised or the full amount of your reservation prior to your arrival date in line with the policy of the hotel. Please see the booking page of the hotel you are interested in booking at for further information.
Important: for all non-refundable reservations, the same credit card used to pay for the reservation must be produced upon check-in unless prior authorisation has been arranged with the property. For all other reservations, payment for accommodation is to be settled upon arrival.
CANCELLATIONS AND AMENDMENTS
All cancellations and amendments must be made in accordance with the terms under which the booking was made. These will be shown during the booking process for your property of choice.
All rooms booked on Advanced Purchase / Non Refundable rate are non-refundable and non-transferable at any time after the booking is made.
Rooms booked on Flexible / General policy are subject to a cancellation/amendment notice period. Where the cancellation/amendment notice period is not observed, the full stay charge will apply, notwithstanding the length of stay.
After check-in, the remaining part of all guest reservations is non-transferable and non-refundable.
Where a cancellation is not made in accordance with our cancellation terms, the full booking amount is forfeited and is not refundable.
Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:
- accept the changed arrangements; or
- make alternative arrangements with us; or
- cancel your reservation and receive a full refund of any monies which you have paid to us in respect of your reservation. Please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation. Moreover, you will not be entitled to a refund if we have changed your reservation by way of upgrading the room type booked free of charge.
For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking. Also, where we take the decision to upgrade your room
COMPLAINTS OR COMMENTS
We take guest satisfaction very seriously. Any complaint or comment regarding a stay at one of our properties should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately. Complaints not made reasonably contemporaneously with the arising of the issue will be disregarded for compensation purposes (see further Compensation section)
COMPENSATION / REFUNDS POLICY
We maintain a set of policy guidelines by which we assess and pay out claims for compensation. These include, but are not limited to the following:
Complaints that could, and should reasonably, have been raised during the stay but which were not will be disregarded
Consideration will be given to the impact of the issue on the overall stay. E.g. Loss of power or water at critical times will be considered more meritorious in terms of an award (and quantum of said award) than a malfunctioning bed lamp switch.
Services provided for free (i.e. inclusive within the room rate) are not compensable in respect of direct or indirect loss
We reserve the right to withdraw offers of compensation at any time
We operate a ‘first chance to respond’ and ‘full and final’ stance in relation to claims / offers. This means if the complainant denies us the chance to compensate them before posting publicly visible reviews, or posts negatively having already accepted an offer for compensation made by the hotel in question, we can deny any compensation claim outright, or claw back an award already made.
We are responsible for losses you suffer as a result of Mayflower Collection breaching the Terms & Conditions if the losses are a foreseeable consequence of our breach and no more than three times the fee payable in respect of your stay. Losses are foreseeable where you and/or Mayflower Collection could contemplate them at the time our agreement was formed. Mayflower Collection is not responsible for indirect losses that are not foreseeable by you or Mayflower Collection (such as loss of profits or loss of opportunity).
Whilst we make every effort to ensure that the material contained on the Mayflower Collection website is accurate, we do not warrant or represent its accuracy and disclaim to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage relating to the information contained in the website.
We may retain your credit or debit card details and you consent to us debiting such amounts for which you are responsible as a result of any damage caused to your room by you during your stay. These amounts may be debited from your card without prior notification.
We shall have no responsibility for any property left in or damaged as a result of being in your room during your stay. All items left at the hotel are done so at the owner's risk and the Mayflower Collection is not responsible or liable for loss of, or damage to, such items.
The laws of England and Wales shall apply to the Mayflower Collection website and the Terms and Conditions and court proceedings relating thereto may only be commenced in England and Wales.
The material on the Mayflower Collection website is the copyright of Mayflower Collection. You may download or use the material on the website for your own non-commercial, private use. Otherwise, the material may not be reproduced, published, distributed, amended, downloaded or otherwise used unless you have obtained Mayflower Collection's express permission.
The trade marks used on mayflowercollection.com website are owned by the companies together comprising the Mayflower Collection.